Welcome to Daniels delivery ("we", "our", or "us"). This Privacy Policy describes how your information is collected, used, disclosed, and safeguarded when you use our mobile application (Daniels delivery, package name: com.daniel.danielsdelivery).
Please read this Privacy Policy carefully. By downloading, registering, or using the Daniels delivery app, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
A. Location Information (Critical Feature)
To operate as a delivery driver platform, our app collects and processes precise and approximate location data:
- •Foreground Location: We collect precise GPS coordinates while the app is open on your screen to display your position on the map, show nearby available delivery orders, and navigate you to pickup and delivery addresses.
- •Background Location: Daniels delivery collects location data to enable real-time order dispatching, live delivery tracking for customers, and accurate route calculation even when the app is closed, minimized, or not in active use. Background location tracking only occurs while your driver status is set to "Online" or during an "Active Delivery Shift".
- •Foreground Service with Location: We use an ongoing foreground service (with a persistent system notification) to ensure continuous, reliable location updates during active deliveries and when searching for nearby jobs.
Prominent In-App & Background Disclosure:
"Daniels delivery collects location data to enable real-time order dispatch and delivery tracking even when the app is closed or not in use."
B. Personal and Account Information
When you register and use the app as a delivery partner, we may collect:
- Driver profile details (e.g., full name, phone number, email address, driver ID).
- Authentication credentials (e.g., username/password or token-based authentication).
- Vehicle and operational information (e.g., vehicle type, fuel logs, delivery history).
C. Device, Log, and Diagnostic Data
We automatically collect certain technical data when you use the app:
- Device Information: Device model, operating system version, unique device identifiers, and network connection status (Wi-Fi / Cellular).
- Crash & Diagnostic Logs: Stack traces, crash reports, and performance metrics collected via Firebase Crashlytics to fix bugs and enhance application stability.
- App Analytics: In-app usage events and interaction patterns collected via Firebase Analytics to optimize app performance.
D. Push Notification Tokens
We collect and store your device's Firebase Cloud Messaging (FCM) registration token to send you critical push notifications regarding incoming delivery orders, order cancellations, and operational updates.
2. How We Use Your Information
We use the collected information for the following core business and operational purposes:
Order Dispatch & Fulfillment
Matching you with nearby delivery requests based on your real-time location.
Live Tracking
Providing accurate delivery ETAs and live order tracking to dispatchers and end customers.
Route & Navigation Support
Enabling route planning and directions via integrated maps or third-party navigation apps.
Driver Communication & Alerts
Sending real-time order alerts, status updates, and critical system notifications.
App Maintenance & Security
Monitoring application health, preventing fraud or unauthorized access, and resolving technical crashes.
Operational Records
Maintaining delivery history and fuel/expense logs associated with your account.
3. Third-Party Services and SDKs
We work with trusted third-party service providers that process data on our behalf in compliance with industry privacy standards:
| Provider / Service | Purpose | Data Shared / Collected | Privacy Policy |
|---|---|---|---|
| Google Play Services / Google Maps SDK | Map rendering, routing, geocoding | Precise location, device info | Google Privacy Policy |
| Firebase Cloud Messaging (FCM) | Push notifications for new orders | FCM device token, device metadata | Firebase Privacy |
| Firebase Crashlytics & Analytics | Crash diagnostics & app performance | Device state, OS version, crash logs | Firebase Privacy |
| Cloud Firestore | Cloud database for real-time order state | Account ID, order status, coordinates | Google Cloud Privacy |
| External Navigation (Google Maps / Waze) | Turn-by-turn navigation (if launched) | Destination coordinates | Respective service policies |
4. Device Permissions Requested
To deliver all core features of Daniels delivery, the application requests the following Android permissions:
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATIONTo obtain precise and approximate device GPS coordinates.ACCESS_BACKGROUND_LOCATIONTo track location when the app is in the background during active duty.FOREGROUND_SERVICE & FOREGROUND_SERVICE_LOCATIONTo maintain uninterrupted location tracking while online.POST_NOTIFICATIONSTo deliver instant alerts for new order opportunities.INTERNET & ACCESS_NETWORK_STATETo communicate with backend APIs and cloud services.VIBRATETo alert you with haptic feedback upon receiving order assignments.5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share information under the following limited circumstances:
- With Customers & Dispatchers: Your live location, name, and delivery progress are shared during an active delivery task to ensure transparency and delivery accuracy.
- With Service Providers: Cloud infrastructure, analytics, and messaging providers assisting in our operations.
- For Legal Compliance: When required by law, subpoena, or government authority to protect legal rights and safety.
6. Data Retention and Account & Data Deletion
Data Retention: We retain driver location history and account data only for as long as necessary to fulfill business obligations, calculate earnings/delivery logs, and satisfy legal or accounting requirements.
How to Request Account & Data Deletion
You have the right to request deletion of your account and associated personal data at any time. To request account deletion, please contact our support team:
Upon receiving your request, we will permanently delete or anonymize your data within 30 days, subject to any legally mandated retention obligations.
7. Security of Your Information
We implement industry-standard administrative, technical, and physical safeguards (including HTTPS/TLS encryption in transit, secure authentication tokens, and strict Cloud Firestore security rules) to protect your personal and location data from unauthorized access, alteration, or disclosure.
8. Children's Privacy
Daniels delivery is intended solely for authorized adult delivery partners and is not directed to individuals under the age of 18 (or the legal age of employment). We do not knowingly collect or solicit personal data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When updated, the revised date at the top of this document will be modified. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Daniels Delivery Services
Email: danielsdeliveryserv@gmail.com
Phone: +974 44292464
Address: P.O. Box 27774, Doha - Qatar
Commercial Registration (C.R.): 230610